How soon before my event should I schedule my flowers to arrive?
How do my flowers get shipped?
I want some items you don't have listed, can you get them for me and send with my order?
How soon can I place my order?
Where do the flowers come from?
What sort of Guarantee is there?
What if the flower I choose is not available at time of shipping?
If my order has a carrier delay will my flowers be fine?
Is delivery included in the price?
How much will delivery cost me?
Do you have a minimum purchase?
Who can buy flowers from Floriculture.com.au?
Can I change the delivery date/gift message/address/product after my order has been placed?
When do I need to place my order?
Will my pink tulip colour match my pink rose colour?
Will my flowers look exactly like the pictures in the website?
How do I view my account information and order history?
Why do the products and prices change frequently?
Can I request delivery at a certain time of the day?
Can you put a card with a message in the box?
What happens if no one is there to sign or receive the parcel?
Will my card be charged when I place my order, or when the flowers ship?
What payment methods do you accept?
Can I come pick up my flowers?
Can we come and visit the farm, look at the flowers and where they grow?
Delivery is not included in the flower prices. Pick up
from the farm is free, but you must contact to arrange pickup. The delivery cost
can vary depending on where we are sending the flowers to. Please
Click
Here for further details.
There is no minimum quantity that must be ordered.
Products are generally sold as a bunch, or as box lots, exactly as in the item
description. There is a minimum $75 dollar value per transaction or order.
If you want a single bunch or a couple of stems of flowers you should support
your local florist and get them there.
It is highly preferable that you place your orders through
our web site. You can call us to discuss your order or for urgent
enquiries, but we don't operate a 'call center' as we are primarily a wholesale
production and distribution nursery.
Our huge selection of grower fresh flowers are available
for sale to everyone. Florists, restaurants, hotels, caterers, wedding planners,
brides, or individuals now can all take advantage of our fantastic selection,
wholesale prices and quick delivery. Supplying large wholesale buyers is the
backbone of our business and our website is setup to cater to wholesale clients
requirements - once logged in they have customised pricing and content.
Probably, but you'll want to let us know about any changes
as quickly as you possibly can, preferably at least 24 hours before the shipping
date. We can't edit an order once the order has been picked, but we're happy to
make changes until then. Just give us a call or send us an email letting us know
what needs to change, and we'll do our best to make sure that it gets done.
We can usually dispatch flowers the same day or within 24
hours of receiving an order. We highly recommend that flowers for weddings
or events be ordered at least 7 to 10 days before the event.
We highly recommend that you receive your flowers 3 to 4
days before your event.
Our flowers are cut in bud stage and roses are shipped with all their guard
petals for protection during travel. (The guard petal is usually discolored or
another shade of color and needs to be removed.) Following our care instructions
will allow your flowers to open. ( Some varieties do take longer to open then
others, this information is listed per flower in our catalog. (Example: Lilies
may take up to 3-5 days to open, while some rose varieties will open within a
few hours. Most flowers will hold well if handled correctly 5-7 days and easily
last up to two weeks) Allow at least 24 hours in water for product to start to
open and look their best.
You can place your order up to twelve months in advance.
The order can be changed or cancelled at any time prior to starting to get your
order ready without penalty.
Yes you can!! Just request what you want using the
'-special request-' item listed in our catalogue (click on
All
Products...) and add any extra details in the comments field during the
checkout process. We'll get back with a quote and availability ASAP. Contact us
if you need to discuss this further. If you cancel your order after we
have received in your special order item/s it may still be charged, whether you
still wish to receive it or not.
We ship all of our flowers from our own packing shed in
Silvan Victoria, which is in the heart of the main flower growing region of
Australia. We are bordered by highly productive horticultural areas,
including the Yarra Valley which is renowned for it's fine wines and tourism
along with being located in the heart of the Dandenong Ranges which is a
favourite day trip and wedding tourist area for people in the Melbourne
metropolitan area.
The majority of all of our flowers are produced on local farms, who are experts
in the varieties of flowers that they grow. We produce a select range of
premium flowers on our own farms also. Some tropical flowers and foliage
are imported from other areas of Australia and from overseas when they are
unavailable locally.
We do not use any wire services or third party companies to deliver flowers as
we wish to tightly control the quality and freshness from our own distribution
location.
We plan our crops carefully and work closely with our
growers to assure that products will be available for the delivery dates of our
costumers order. But we must keep in mind we are working with Mother nature and
in certain times of the year there may be high demands, crop failures or weather
conditions that could prevent the availability of the flower you have ordered.
Our staff of experienced floral experts will then fine a similar flower or color
to match your requested product. Since in most cases shortages are not know till
the same day of shipping, Floriculture reserves the right to make substitutions
without any type of notification to the customer. We will however attempt to
contact you prior to shipping to discuss the matter. If the product is one of a
kind and cannot be substituted an email will be sent to the customer on the day
of shipping or 24-hours before.
Our product line is constantly changing, with the seasons,
with the weather, and whenever we have products available. We're able to
constantly update our website, whereas a print catalog is hard to change once it
has been printed! You can view and order all of our flowers through the website,
and conserve paper in the process.
Because our flowers are shipped direct from the farm, the
bunches are already packed into wholesale bunches. That means you receive
larger bunches of fresher, more beautiful flowers, but the flip side is that it
means that we're not able to offer custom bunches or bouquets. It also means no
teddy bears.
Most flowers have the same colour range (White, Pink,
Yellow, Lavender, Red, Etc) but not the same colour tone. Most designers like
this since it stays in the same colour range of the event but gives life to the
floral arrangement with different tones.
No. We try to be as accurate as possible, but there are
often variations during the seasons, between the growers, etc. The images are a
very good approximation of the products' shape and color, but some variation can
be expected.
To view your account (and make changes to personal
information, like your billing, shipping, or email address), just click on the
"My Account" link at the top of the home page and log in. You'll find your
personal information, order history, and address book, all right there.
We do have discounts on specific products from time to
time, usually when there is a seasonal flush of flowers in production. To be
notified about these discounts, just sign up to be on our mailing list, and
you'll receive regular email messages about exclusive offers, new products, and
advance notification of some seasonal flowers.
Because we are wholesale production (flower grower) and
distribution company our prices are based on the current wholesale flower
prices. This prices on this site are controlled by the current wholesale
market prices. This gives you the best and most up to date prices and
indication of stock availability possible.
International flower delivery is only available to
wholesale export clients. We are currently unable to send any retail orders
overseas.
If your flowers are delayed they will be a little more
dehydrated and will need to be processed ( Cut and put in water as soon as
possible ) they will perk up within several hours. If you still encounter any
problems you must contact us immediately.
We do sometimes encounter delays of 24-48 hours. Floriculture recommends
receiving your flowers at least 2-3 Business days (If you live in rural area 3+
Business days needed) prior in case of such delays. We package all our flowers
to hold well for 48-72 hours while in transit. Floriculture sends a customer
email with carriers tracking number and/or shipping information which will have
the expected delivery date. You must contact us immediately if the order does
not turn up when expected.
Unfortunately, we are unable to offer a time specific
delivery service. Our current shipping partners only offer day specific
services.
We can write a brief message on the flower care card
included with your flowers. Include this in the comments section when placing
your order.
It is always best to have someone receive the consignment
or have it sent to a work address. Please advise if it is OK to leave if
in a safe place. Courier companies will leave a card and may charge a redelivery
fee if no one is there to accept the delivery. Australia Post will leave a
card advising that the box(es) are at the local Post Office to pick up.
Your card is charged when the order is starting to be
picked. If you're ordering a continuing program, your credit card is charged for
one month when the order is placed, and then on the first of the month for the
remainder of the program until cancelled by you.
We accept payment by Visa and Mastercard. Payment by
direct deposit is also available as an option, however a payment advice must be
faxed or emailed to us prior to picking and sending of your order. Accounts are
only available to flower wholesalers and importers who must qualify and be
approved for such an account.
You can pick up your flowers from the farm. You must order
and pay for your flowers before making an arrangement to pick up from the farm.
Flowers can not be purchased at the farm without the order having already been
placed and accepted.
While it is a friendly place, we are unable to allow farm visits, tours or browsing the flowers in our production and distribution areas.